Job Purpose

We are looking for a responsible Customer Service to resolve problems of members and merchants on daily transactions and promotional packages. Duties of the Customer Service include providing support to our managers, employees and agents, assisting in phone calls and text messages, and giving support to walk in customers. 

Roles & Responsibilities

- Answer and direct phone calls
- Assist in the preparation of regularly scheduled reports
- Maintains members’ complaints records by updating information in the database
- Assist new member enrolment
- Resolves product or service problems by clarifying the members and merchants complaints; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction; and following up to ensure resolution
- Provide general support to visitors
- Act as the point of contact for internal and external clients
- Any other duties as and when assigned from time to time

Requirements

- Knowledge of office management systems and procedures
- Working knowledge of office equipment, like printers and fax machines
- Proficiency in MS Office (MS Excel and MS PowerPoint, in particular)
- Excellent time management skills and the ability to prioritise work
- Attention to detail and problem solving skills
- Excellent written and verbal communication skills
- Strong organisational skills with the ability to multi-task
- Minimum diploma in any field
- Minimum 1 year of working experience in customer service

Roles & Responsibilities

- To conduct product knowledge, workshop & health training to distributors and customers.
- Prepare write up about health and company product that will be featured in social media and newsletter.
- Identify and evaluate the product offering of competitors.
- Assessing nutritional needs and to provide nutritional consultancy to customers online and offline.
- Structure learning programmes for distributors on nutrition.
- To promote company’s product and programme to all distributors.
- To assist in planning and research of new health & nutritional product, ingredients, market intelligence, and development of content & business plan.
- Developing marketing materials for a range of health supplements.
- Perform ad-hoc task as assigned by the management.

Requirements

- Applicant must have at least 5 years’ experience in similar position.
- Candidate must possess at least a Degree in Dietetics.
- Must excel in a fast-paced environment being a team player with good interpersonal skills.
- Must carry a positive attitude with the eagerness to learn and excel.
- Possess strong public speaking skills and able to converse fluently in Mandarin, English and Bahasa Malaysia.
- Excellent written and verbal communication skills.
- Required language(s): Mandarin, English, Bahasa Malaysia

Roles & Responsibilities

- Working in a team whereby customers are the first priority of the company’s growth
- Identifying, evaluating, and problem solving for customer’s nutrition and food consumes.
- To conduct product knowledge, workshop & health training to distributors and customers.
- Prepare write up about health and company product that will be featured in social media and newsletter.
- Identify and evaluate the product offering of competitors.
- Assessing nutritional needs and to provide nutritional consultancy to customers online and offline.
- To promote company’s product and programme to all distributors.
- To assist in planning and research of new health & nutritional product, ingredients, market intelligence, and development of content & business plan.
- Developing marketing materials for a range of health supplements.
- Perform ad-hoc task as assigned by the management.

Requirements

- Applicant must have at least 1 years’ experience in similar position.
- Candidate must possess at least a Degree in Dietetics.
- Must excel in a fast-paced environment being a team player with good interpersonal skills.
- Must carry a positive attitude with the eagerness to learn and excel.
- Possess strong public speaking skills and able to converse fluently in Mandarin, English and Bahasa Malaysia.
- Excellent written and verbal communication skills.
- Required language(s): Mandarin, English, Bahasa Malaysia

Job Purpose

Ensure all desired message and the image is conveyed to agents and customers. Junior Designer is responsible for company’s design team to perform top quality designing materials and overall visual aspects of marketing, branding or media campaign and coordinates the work with other in-house staffs.

Roles & Responsibilities

- Responsible to conceptualize, design, develop layout, specifications and production of all marketing materials for a variety of media, project and campaigns
- Research and update with different design trends, knowledge of industry trend, and branding ideas
- Work closely with marketing team to interpret the company’s needs and to meet company’s objectives
- Ensure creativity in developing product branding and proof-reading of all materials
- To develop design briefs and sourcing for quality content for social media and update to clarify design issues
- All projects artwork approval preparation, features description preparation, records and safekeeping
- Create opportunities to innovate design
- Perform other duties and responsibilities that may be assigned by Management / Superior from time to time

Requirements

- Applicant must have at least 1 year of advertising, design agency or event background.
- Must demonstrate the ability to conceptualise, design and execute a variety of projects.
- Must possess strong design sense and creativity while adhering to strict brand guidelines.
- Must be meticulous with great organisational skills, have the ability to multi-task and come up with creative solutions within a limited timeframe.
- Must excel in a fast-paced environment being a team player with good interpersonal skills.
- Must carry a positive attitude with the eagerness to learn and excel.
- Proficient with Adobe Illustrator, Photoshop, Indesign.
- Knowledge of video production will be an added advantage.
- Required language(s): English, Bahasa Malaysia, Mandarin

Job Purpose

Managing all marketing and branding for the company and activities within the marketing department. To ensure all marketing strategy for the company are in line with company objectives. Oversees the production of all promotional materials and marketing campaigns. Reports marketing and sales results to management team.

Roles & Responsibilities

- Responsible for managing the execution of e-commerce strategy business plan to achieve sales growth of the company for both short-term and long term.
- Create, conceptualise, and curate digital content for 27Group (Facebook, Instagram, YouTube, Wikipedia, Websites, etc.)
- Ideation for campaigns for 27Group Social Media.
- Assist in other forms of communication projects and collaterals(such as presentation decks and infographics)
- 27Group website management.
- Digital reporting.
- Social Media Community Management - To ensure all comments and messages are promptly managed and attended to.

Job Requirements

- Candidate must possess at least Bachelor's Degree/Post Graduate Diploma/Professional Degree in Business Studies/Administration/Management, Marketing or equivalent.
- Required language(s): Mandarin, English
- Fully conversant of Microsoft Office (Word, Excel, Power Point)
- Familiar with Facebook Business Manager and AdsManager.
- Familiar with social media content generation, campaigns, analytics, tracking and brand engagement.
- Knowledge in social media reporting, analytic platforms (eg:Hootsuite, Talkwalker and such) and Google Analytics is an added advantage.
- At least 2 Year(s) of working experience in social media marketing and/or content generation.
- Preferably Senior Executive specialised in Marketing/Business Development or equivalent.

Job Purpose

Responsible for building the 27Group brand through effective brand and promotional campaigns that persuade, excite and build brand loyalty amongst customers and agents, you will be liaising with director directly and provide creative copywriting on product materials, marketing materials and advertising materials with the designer team for our business expansion purposes.

Roles & Responsibilities

- Creative copywriting, editing and proofreading publication to ensure high standards of editorial quality is achieved for all communication channels (print and digital)
- Liaise with director to understand the brief and to provide complete editorial support
- Coordinate with agents and internal designers to align on the concept
- To provide creative input in brand messaging and creative communications
- Address problems / challenges as and when they arise and effect solutions
- Ensure the proper product names and trademarks are used in all publications
- To collaborate and provide support in coordinating and planning communications request from designated business line
- Ensure accurate deliverables in timely and effective manner with creative input and recommend various communication channels
- Perform ad-hoc task as assigned by the management.

Requirements

- Applicant must possess at least Bachelor Degree in English, Mass Communication, Copywriting or a related field.
- Exposure in writing marketing content relating to nutrition, cosmetics, or other consumer or lifestyle products would be advantageous.
- Must excel in a fast-paced environment being a team player with good interpersonal skills.
- Must carry a positive attitude with the eagerness to learn and excel.
- Knowledge in Social Media Marketing as added advantage.
- Excellent written and verbal communication skills.
- Required language(s): English, Bahasa Malaysia, Mandarin

Job Purpose

Preparing, managing and copywriting all marketing and branding for the company and activities within the marketing department. To ensure all marketing strategy for the company are in line with company objectives. Oversees the production of all promotional materials and marketing campaigns. Reports marketing and sales results to management team.

Roles & Responsibilities

- Coordinate with agents and internal designers to align on the concept
- To provide creative input in brand messaging and creative communications
- Responsible for managing the execution of e-commerce strategy business plan to achieve sales growth of the Company for both short-term and long term.
- Execute digital advertising campaign and liaises with the internal and external parties.
- Generate fortnightly and monthly reports and provide regular updates to Management.
- Collaborate across departments to generate ideas for products/campaign/events to optimize brand exposure and leads collection.
- Analyze and evaluate the competitive environment in different region. Works to improve company’s market position, and to achieve targets.
- Oversee and manage branding for company, including logo usage, messaging and brand attributes.
- Design and implement the marketing and activation strategies for customer/product campaigns and reach out to desired customers.
- Responsible to obtain and study market information, identify competitive movement, market demand and trends for effective planning.
- Ensure programs and activities are executed within the approved budget to meet KPIs and timelines.
- Perform ad-hoc task as assigned by the management.

Requirements

- Applicant must possess at least Bachelor Degree in Marketing or a related field.
- Exposure in writing marketing content relating to nutrition, cosmetics, or other consumer or lifestyle products would be advantageous.
- Must excel in a fast-paced environment being a team player with good interpersonal skills.
- Must carry a positive attitude with the eagerness to learn and excel.
- Knowledge in Social Media Marketing as added advantage.
- Excellent written and verbal communication skills.
- Required language(s): English, Bahasa Malaysia, Mandarin

Job Purpose

Preparing, managing and copywriting all digital marketing materials and activities within the marketing department. To ensure all marketing strategy for the company are in line with company objectives. Reports sales results to management team.

Roles & Responsibilities

- Creating interesting and attractive advertisement content and visuals to attract more customers
- Create opportunities and implement sales strategies to increase company sales
- Follow up customer from database list
- Provide high standard service to customers
- Ensure stock fulfilment to meet customer's expectation
- Social Media Content Management
- Generate and analyze sales report, suggest for improvement areas in overall sales strategies and performance

Requirements

- Fresh graduates are welcome to apply
- Must excel in a fast-paced environment being a team player with good interpersonal skills.
- Must carry a positive attitude with the eagerness to learn and excel.
- Exposure in writing marketing content relating to nutrition, cosmetics, or other consumer or lifestyle products would be advantageous.
- Knowledge in Social Media Marketing as added advantage.
- Excellent written and verbal communication skills.
- Required language(s): English, Mandarin

Job Purpose

We are looking for a responsible Junior Accountant to perform daily accounting tasks that will support our financial team. Accounting responsibilities include managing expense reports and reimbursements, keying in data and compiling information for the Accountants but leaving the final analysis, audit, and approval to the Accountant themselves. If you have an Accounting degree and are interested in gaining experience in bookkeeping procedures, we’d like to meet you.

Roles & Responsibilities

- Enter and code financial transactions appropriately
- Process payments as well as documents like invoices
- Create and update expense reports
- Process reimbursement forms
- Prepare bank deposits and keep up records
- Track expenses as they relate to specific events
- Check spreadsheets for accuracy
- Maintain digital and physical financial records
- Handle tax submissions
- Review and file payroll documents

Job Requirements

- Work experience as an Accounting Assistant or Accounting Clerk
- Knowledge of basic bookkeeping procedures
- Familiarity with finance regulations
- Good math skills and the ability to spot numerical errors
- Hands-on experience with MS Excel and accounting software
- Organization skills
- Ability to handle sensitive, confidential information
- BSc/Ba in Accounting, Finance or relevant field

Job Purpose

We are looking for a responsible Personal Assistant cum Admin to perform a variety of administrative and clerical tasks. Duties of the Personal Assistant cum Admin include providing support to our managers, employees and agents, assisting in daily office needs and managing our company’s general administrative activities.

Roles & Responsibilities

- Manage all daily administrative tasks in the office
- Organise and schedule appointments
- Plan meetings and take detailed minutes
- Prepare minutes of meeting, letters, memo etc
- Write and distribute email, correspondence memos, letters, faxes and forms
- Assist in the preparation of regularly scheduled reports
- Develop and maintain a filing system
- Update and maintain office policies and procedures
- Order office supplies
- Maintain contact lists
- Act as the point of contact for internal and external clients

Requirements

- Proven experience as an administrative assistant, virtual assistant or office admin assistant
- Knowledge of office management systems and procedures
- Working knowledge of office equipment, like printers and fax machines
- Proficiency in MS Office (MS Excel and MS PowerPoint, in particular)
- Excellent time management skills and the ability to prioritize work
- Attention to detail and problem solving skills
- Excellent written and verbal communication skills
- Strong organizational skills with the ability to multi-task
- Additional qualification as an Administrative assistant or Secretary will be a plus